Geri Ödeme ve İade Politikası

Refund and Returns Policy

Welcome to thisispcfg.com We value your satisfaction and aim to provide you with the best online shopping experience for our high-quality textile products. If, for any reason, you are not fully satisfied with your purchase, we have outlined our Refund and Returns Policy below to ensure a smooth and transparent process.

1. Eligibility for Refunds and Returns

We accept refund and return requests under the following circumstances:

a. Defective or Damaged Products: If the product you received is defective or damaged, please contact our Customer Support Team at info@thisispcfg.com within 7 days of receiving the order.

b. Incorrect Product: If you receive a product that is different from what you ordered, kindly notify us within 3 days of receiving the order.

c. Size or Fit Issues: In case of size or fit issues, we offer an exchange for the same product in a different size, subject to availability.

2. Non-Eligibility for Refunds and Returns

Please note that we are unable to process refunds or returns in the following situations:

a. Change of Mind: We do not accept returns for simply changing your mind about a product.

b. Personalized Items: Products that have been personalized or customized to your specifications cannot be returned unless they are defective.

c. Minor Color Variations: Due to variations in monitor settings and lighting conditions, slight color differences between the product image on our website and the actual product may occur. Such minor color variations do not qualify for returns.

3. Return Process

To initiate a return or refund request, please follow these steps:

a. Contact our Customer Support Team at info@thisispcfg.com to inform them about the issue with your order.

b. Provide relevant order details, including the order number, product name, and reason for the return or refund request.

c. Once your request is approved, you will receive instructions on how to return the product.

4. Refund Process

a.Returns must be made no later than 10 days after product delivery.The change must be made within 30 days. It can also be done physically in the store.

b. For approved returns, we will issue a refund within 3 days at the latest of receiving the returned product.

c. The refund will be processed using the original payment method used during the purchase.

5. Shipping Costs

a. For eligible returns due to defective or damaged products or incorrect items, we will bear the shipping costs for the return.

b. For size or fit-related exchanges, the customer will be responsible for the shipping costs of returning the product. We will cover the shipping costs for sending the replacement product.

6. Condition of Returned Products

a. To be eligible for a refund or return, the product must be unused, unwashed, and in the same condition as when you received it, with all original tags and packaging intact.

b. We reserve the right to reject a refund or return if the product shows signs of wear and tear or damage caused by the customer.

7. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to contact our Customer Support Team at info@thisispcfg.com. We are here to assist you and ensure your satisfaction with our products and services.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@thisispcfg.com .

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need Help?

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

Shipping returns

To return your product, you should mail your product to: {physical address}.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need Help?

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.